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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bill McClellan

March 12, 2024

1  out of  5 rating by Bill McClellan
"They failed to respond to an information request."
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Jeanette Williams

November 8, 2023

5  out of  5 rating by Jeanette Williams
"Love our Chuck Hemmert office!! Michelle was amazing and quick to help me with my needs."
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Wen JT

July 17, 2023

5  out of  5 rating by Wen JT
"I am so happy to share that Chuck Hemmert and Michelle Wallace of Grass Valley State Farm Insurance Agency truly go above and beyond what a regular insurance agent might do! I found myself in a situation where a previous agency had not reported my claim accurately and Chuck and Michelle really listened to me, made phone calls in pursuing the problem and very much supported me in the process of achieving the results I was after! It was amazing and rewarding in working with them. They are very honest, competent and stand by their clients. I am so impressed and appreciative! I would have no hesitation in signing up with them for any insurance needs you might have! Thank you Chuck Hemmert and Michelle Wallace!"
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Justin Chaidez

June 30, 2023

5  out of  5 rating by Justin Chaidez
"Michelle is the most wonderful insurance agent. She checks in with you, is proactive in making sure things are correct, is extremely responsive to emails and calls, and just had the best personality. I feel very taken care of by Michelle at State Farm. Thank you Michelle!"
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Jose Martinez

June 28, 2023

5  out of  5 rating by Jose Martinez
"I recently lost my homeowners insurance and felt a bit uneasy so I called State Farm. Michelle at our local office in Grass Valley help us throughout the process and I felt comfortable switching our car insurance too! Thank you for all attention to getting everything squared away!"
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Suzanne Nobles

June 16, 2023

5  out of  5 rating by Suzanne Nobles
"Wonderful customer service. Michelle Wallace is a good listener and genuinely cares about meeting her customers' insurance needs. Would highly recommend this agency."
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bruce grininger

June 14, 2023

5  out of  5 rating by bruce grininger
"Michelle was amazing with her attention to detail with our home/automobile insurance policy. Her prompt response and service was over and above what I have experienced in the past. I look forward to working with State Farm Insurance as long as we own our home. Thanks Bruce"
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Alisa Larsen

June 8, 2023

5  out of  5 rating by Alisa Larsen
"Thank goodness for Michelle Wallace, she was so helpful and thorough with what coverage would be best for our family. She was so professional and we never felt like she was trying to sell us something we didn’t need. I highly recommend Michelle!"
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Michelle Nunnink

June 3, 2023

5  out of  5 rating by Michelle Nunnink
"I'm so happy I found this office. I enjoyed working with Michelle, especially. Thorough, efficient, and pleasant to talk to."
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Melissa McKenna

June 2, 2023

5  out of  5 rating by Melissa McKenna
"Like many Californians, I was recently dropped by my homeowners insurance but had a chance to get on with State Farm. I had the pleasure of working with Michelle Wallace who was fast, efficient and always a speedy reply to any email or phone call. I do so love a speedy reply. Michelle made the process easy, saved me some money by bundling my auto with the homeowners tip the scales a little more (pun intended) the one time I was in her office she had a big jar of chocolate miniatures on her desk. Jus' sayin'. Highly recommended."
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michael thurman

May 30, 2023

5  out of  5 rating by michael thurman
"Ahhh . . . I can breathe again. Working with Michelle, in person, was stress free. The meeting was professionally done, in a friendly environment. Everything was explained thoroughly, with no questions left unanswered. We now have more coverage at a better price. We are looking forward to continuing this working relationship for a long time to come."
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Peter J. Bartels

May 4, 2023

5  out of  5 rating by Peter J. Bartels
"I highly recommend the Chuck Hemmert Agency! After my homeowners policy was non-renewed, Michelle Wallace help me find replacement coverage (a big issue in Nevada County) for home and auto at an affordable price. Michelle responds quickly, provides helpful guidance and understands insurance; helping to avoid pitfalls. Thank you!"
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Shawn B

December 5, 2022

5  out of  5 rating by Shawn B
"Chuck and Michelle go above and beyond my expectations for local and dependable insurance providers. They are as genuine and as professional as it gets and they deserve thanks and praise. I have had nothing but positive experiences from comprehensive total loss, uninsured vehicle collisions, and expedited windshield repair. They have also really helped me with my home insurance (which is difficult in our area) as well as learning and considering a range of life insurance policies. I’d recommend them to anyone and everyone locally."
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Derrick Logan

November 5, 2022

2  out of  5 rating by Derrick Logan
"Not impressed with Chuck Hammert or the branch. They are quick to sell you as much as they can and slow to help it they help at all when you actually ask for assistance."
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Michael Blackwell

October 25, 2022

5  out of  5 rating by Michael Blackwell
"Excellent customer service. Best insurance agents I’ve ever had. No need to search further, just call them."
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Mike McGovern

October 12, 2022

5  out of  5 rating by Mike McGovern
"Chuck and Michelle are wonderful people. Extremely helpful, knowledgeable, thoughtful people who sincerely care about their clients. Chuck and Michelle both have gone out of their way to meet our insurance needs and make me feel like I am the most important customer in the world! Mike McGovern"
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Sarah Loza-Elias

October 4, 2022

5  out of  5 rating by Sarah Loza-Elias
"Michelle and Chuck are the best! They reviewed my current life insurance policy that was written elsewhere. They where able to write me less expensive policy with much greater coverage. I am very grateful for all that Michelle did to educate me on the different products that will benefit my and my family’s needs."
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Mike K

September 1, 2022

5  out of  5 rating by Mike K
"My home is difficult to insure because it is located near a high fire risk area. I’ve been told “no” by many insurance companies/agents until I met Chuck and Michelle. Instead of just saying “no,” Chuck took the time to inspect my property. Because my home has defensible space and meets specific criteria, Chuck and Michelle were able to work with State Farm to insure my home. I want to sincerely thank both Chuck and Michelle for providing excellent customer service by communicating clearly and following up on my insurance application status. I appreciate them “going the extra mile” to meet my insurance needs."
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Ehud V

July 25, 2022

5  out of  5 rating by Ehud V
"My wife and I have been insured with Chuck Hemmert's office for many years now. We started with a car, then added another car, then transferred a car loan to State Farm Bank through Chuck's office, added life insurance to our other insurance... The service is always top notch. When we call with a question or an issue, the response is quick and effective. We trust Chuck and his team. What more can you ask for?"
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Danielle Perry

June 23, 2022

5  out of  5 rating by Danielle Perry
"I feel so fortunate to have Chuck Hemmert's as my insurance agency! Since 2003 for the 2 houses that I have owned and lived in Nevada County, I have been cancelled numerous times due to fire risk, even with appropriate defensible space and Cal Fire inspection clearance in a Firewise community. When I recently phoned over to Chuck Hemmert's office, I was immediately told that State Farm could insure me. I spoke with Michelle, whose customer service is impeccable. Michelle is knowledgeable, personable, kind, responsive, and a clear and transparent communicator. Woohoo! I am finally with an insurance company, State Farm who historically has a great track record of forging a long-term business relationship with their clients. My insurance costs were exorbitant previously. Through Chuck Hemmert, State Farm is saving me a significant amount of money on my insurances with more savings going forward, as my expensive previous hazard insurance premiums were supposedly going to increase by about 50% over the next year according to a knowledgeable source. So that is a considerable future savings, as well. Plus, my insurance limits have now doubled! This means, that if I lost my home in a fire, I'd now be able to have the choice of rebuilding my home rather than just being able to cash out to buy another home. I feel grateful to Chuck Hemmert and Michelle Wallace for their help. Thank you, thank you!"
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Nicole DesAutels

May 31, 2022

5  out of  5 rating by Nicole DesAutels
"We had a great experience with Michelle. She’s wonderful to work with and made or transition to State Farm super easy!!!"
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Kenny Morrell

May 31, 2022

5  out of  5 rating by Kenny Morrell
"Working with Michele Wallace was a pleasure and her knowledge and experience with insurance was informative. She was able to bundle my home, car and personal insurance and not only give me more coverage but for less than I previously paid. Amazingly She also kept up on my auto pay and contacted me to tell me that I needed to complete and sign the forms. Thankyou for all your assistance."
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Grant Eisen

May 26, 2022

5  out of  5 rating by Grant Eisen
"Michelle Wallace provides outstanding customer service and is a pleasure to work with. I really appreciated that she took extra time during our recent meeting to answer my numerous questions. She clarified the various insurance options available to me. She’s an excellent resource."
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Gene Cook

May 25, 2022

5  out of  5 rating by Gene Cook
"Chuck Hemmert's office has provided excellent service to me and my wife for the last approximately 15 years. They have insured my home, cars, boat, and a variety of rental properties we currently own or have owned in the past. Their office has consistently provided prompt and professional response to our needs and problem solved anything that has come up. I give them my highest recommendation."
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Randall Pool

May 12, 2022

5  out of  5 rating by Randall Pool
"Honestly, I was blown away by the professional manner as well as the friendliness. It was quite like doing business with a friend who knew their business backwards and forward. State Farm speaks for itself-a great and reliable company that gets it."